In LaDonna Bonnin’s line of work, the details really matter.

As associate director of the New Mexico Poison and Drug Information Center, Bonnin is among the leaders of a team of pharmacists whose job is to advise callers on what to do after exposure to potentially harmful substance — be it pharmaceutical, aerosol, chemical or even botanical.

“If somebody calls me and says that their child got into Lysol, I want to know: Was it Lysol disinfectant? Was it an aerosol, or was it a pump spray? Or was it Lysol bathroom cleaner? Or was it Lysol multi-surface cleaner?” Bonnin said.

She added, “Then, our specialists will … use their professional knowledge and training to make an assessment as to whether a patient stays at home — can be managed safely at home — or if they need to seek medical evaluation.”

The New Mexico Poison and Drug Information Center — which operates within the University of New Mexico College of Pharmacy with support from both UNM Children’s Hospital and UNM School of Medicine — is one of a network of poison centers across the U.S. responsible for advising callers on possibly poisonous substances.